All Incidents
abcabcd
No actionable information provided in the incident description.
abcabc
Incident description is nonsensical and provides no actionable information.
Laptop screen flickering heavily and display going black
Laptop screen is flickering heavily and goes black every few minutes, indicating a potential hardware defect, and the user needs a replac...
Duplicate charge appeared on my account — billed twice this month
The reporter, Victor Osei, has been billed twice for the same monthly subscription, resulting in a cash flow issue and requiring immediat...
Charged twice for the same subscription month
Duplicate billing charge — customer billed $299 twice in January for a single subscription. Billing portal shows only one subscription in...
Account locked — cannot access anything
Complete account lockout due to multiple failed login attempts. User has a critical time-sensitive deadline, requiring immediate resolution.
Accidentally deleted project files from shared drive
Critical data deletion — entire Q4 reports folder deleted from network share. Time-sensitive client dependency. Server-side recycle bin o...
New developer laptop — cannot RDP into dev server
New developer RDP access not provisioned. IT likely hasn't added user to the Remote Desktop Users group on the dev server despite onboard...
Laptop screen flickering and display artifacts
LCD panel failure on Dell XPS 15 — external display works indicating GPU is functional. Internal display cable or panel likely faulty.
Computer extremely slow — takes 10 minutes to boot
Severe performance degradation — 100% disk usage on boot indicates likely failing HDD, malware, or Windows Update related IO. 8GB RAM may...
Outlook not syncing emails for the past 2 days
Outlook desktop sync failure — mobile works confirming Exchange server and mailbox are functional. Issue isolated to Outlook desktop clie...
Office printer on 3rd floor won't print — jobs stuck in queue
Network printer queue stuck — printer shows Ready indicating the issue is in the Windows print spooler service rather than the printer ha...
Cannot access the engineering shared drive
Sudden loss of access to engineering shared drive. Permissions likely changed during a recent IT security review or Active Directory grou...
Cannot log in — password reset not working
User cannot complete password reset due to missing reset email. Account may be locked. Time-sensitive due to client presentation.
VPN keeps disconnecting every 10-15 minutes
Recurring VPN disconnections on Windows 11 home environment. Internet confirmed stable, issue is VPN-client specific.
MFA authenticator app lost access after phone replacement
MFA device loss due to phone replacement. User is completely locked out of remote systems. Requires identity verification and MFA re-enro...
GlobalProtect VPN disconnects randomly throughout the day
Intermittent VPN drops on Windows 10 — similar to other recent reports. Session drops suggest idle timeout or gateway-side issue rather t...
Need read access to the finance team's reports folder
Standard access request for finance reports folder in new BA role. Manager approval mentioned verbally — requires written confirmation pe...
Adobe Creative Cloud installation fails with error 201
Adobe CC installation fails at 85% with privilege error 201 on macOS Sonoma. Likely a macOS permissions or System Integrity Protection is...
Access denied to HR system after department transfer
Access denial in HR system after inter-department transfer. AD group membership likely not updated to reflect new role, common issue duri...
Microsoft 365 license not assigned on new account
Missing Microsoft 365 license assignment for new employee on first day. Likely automation failure in the provisioning pipeline.